Delete your RentEase account

Sign in to RentEase 9ja, open Me, choose Security settings, then choose Delete account. Review the consequences and complete the confirmation shown in the app.

This is the fastest route because you are already authenticated. It is available to tenant, agent, and landlord accounts.

If you cannot access the app, use the secure support pathway below. Send the request from the email address registered to your RentEase account so our Privacy team can verify ownership before processing it.

Start an account deletion request

Do not include your password, transaction PIN, card number, BVN, NIN, or identity-document images in the email. We may ask for limited verification information through an approved channel.

After verification, RentEase disables the account and removes or anonymises information that is no longer needed, including the public profile, active sessions, saved searches, saved listings, device tokens, and unpublished listing content.

Listings connected to an active tenancy, purchase, payment, dispute, or legal obligation may first be restricted from public view while the underlying record is preserved as required.

Some records cannot be erased immediately because RentEase must protect users, resolve disputes, prevent fraud, and comply with Nigerian financial and identity-verification obligations.

• Active tenancy and transaction records: only the information still needed to administer an ongoing tenancy or transaction is retained until that purpose ends, subject to the financial and legal requirements below.
• Transaction and settlement records: retained for up to 7 years where financial-record rules apply.
• KYC and compliance records: retained for up to 5 years where anti-money-laundering rules apply.
• Security, fraud, dispute, and legal records: retained only for the period needed to resolve the matter or meet a legal obligation.

Retained records are access-restricted and are not used to keep your public account active.

We acknowledge web requests within 2 business days. After ownership is verified, account deactivation begins promptly and eligible personal data is deleted or anonymised within 30 days. We send confirmation to the registered email address when processing is complete.

Questions or corrections can be sent to privacy@rentease9ja.com.